Effective Date: January 1, 2020
At Wellbeing Central, your privacy is important. This Privacy Policy explains how personal information is collected, used, stored, and protected in connection with our counselling services. By using this website or engaging our services, you consent to the practices described below.
1. Information CollectedWe may collect the following types of information:
  • Basic Personal Information: Name, email address, and phone number submitted through our website's contact form.
  • Inquiry Details: Information regarding issues or therapy goals included in initial enquiries.
  • Session Information: Additional sensitive information shared during counselling sessions, recorded in private session notes.
2. Method of Collection
  • Website Contact Form: Basic personal details and therapy-related information are collected when you complete our online form.
  • Direct Communication: Additional personal data may be collected via email or during counselling sessions.
3. Purpose of UseInformation collected is used for the following purposes:
  • Scheduling and managing appointments
  • Providing counselling services
  • Administrative tasks such as billing and invoicing
  • Service improvement through non-identifiable, aggregated analytics
4. Data Sharing and DisclosureYour personal information is not sold or shared for marketing purposes. We only share information with trusted third-party service providers essential to the operation of Wellbeing Central, such as:
  • Online booking platforms
  • Invoicing and payment systems
  • Legal authorities if disclosure is required by law
All third parties are required to maintain strict confidentiality and adhere to relevant data protection regulations.
5. Data Storage and Security
  • Digital records, including session notes, are password-protected.
  • Paper records are securely stored on-site and confidentially shredded five years after the end of services.
  • Reasonable and appropriate measures are taken to protect your data from unauthorized access, disclosure, or misuse.
6. Client RightsClients of Wellbeing Central have the right to:
  • Access their personal information
  • Request corrections or updates
  • Request deletion of their data at any time
To make a request, please contact us through our website contact form.
7. Counselling for MinorsWellbeing Central does not provide counselling services to individuals under the age of 18 and does not collect information from minors.
8. ContactIf you have any questions or concerns about this Privacy Policy or how your information is handled, please reach out via our website contact form.